Job vacancy IT Support Specialist

A Saudi Government entity which is working on a large scale environmental project. This entity aims to attain the 2030 vision of Saudi Arabia wherein the country is closer to contributing towards a greener and sustainable planet. The organization is planning and implementing effective programs with best global experts on coral reefs and turtle to train the local talent. Furthermore, the entity aims to promote innovation in environmental conservation by driving research, community engagement, strategic partnerships and effective coordination with other stakeholders

• Serve as the first point of contact for any IT-related issues and will help to ensure that staff can effectively use technology to support their work.
• User Support: Provide technical assistance and support to end-users, responding to their inquiries, troubleshooting issues, and resolving technical problems related to hardware, software, networks, and other IT systems.
• Help Desk Management: Manage the IT help desk system, including logging and tracking support tickets, prioritizing and categorizing issues, and ensuring timely and effective resolution of user problems.
• Hardware and Software Troubleshooting: Diagnose and resolve hardware and software issues, including desktops, laptops, printers, scanners, operating systems, productivity software, and other applications. Install, configure, and update software and drivers as needed.
• Network Support: Assist with network-related issues, such as connectivity problems, wireless network setup, and troubleshooting network devices.
• System Maintenance: Perform routine maintenance tasks on IT systems, including software updates, patches, and security fixes. Conduct system health checks, monitor system performance, and optimize system resources.
• User Account Management: Administer user accounts, access controls, and permissions. Create, modify, and deactivate user accounts as per organizational policies and procedures. Ensure data security and compliance with user access management.
• Documentation and Knowledge Base: Create and maintain documentation, knowledge base articles, and standard operating procedures for IT support processes, common issues, and resolutions. Share knowledge and best practices with the team and end-users.
• Hardware and Software Procurement: Assist with the procurement process for IT hardware and software, including researching options, obtaining quotes, and recommending suitable solutions based on user requirements and budget constraints.

• B.A. or B.S. in Information Technology, Computer Science, or a related field
• Robust all-round knowledge of all aspects of IT.
• Able to solve problems as quickly and as efficiently as possible, while still maintaining a calm and methodical approach to the job at hand.
• Ability to explain technical issues to non-technical personnel, so patience and understanding will be important.