Job vacancy Head of Lifestyle/Clienteling - Luxury Real Estate Developer

A large scale real estate and hospitality developer with the vision of building a collection of residential retreats with the warm hospitality of a private home.

Reporting into the CEO, this person will be responsible for;

• Design and set up a dedicated team that provides unparalleled services to clients.
• Personally build and cultivate strong relationship with clients, understand their unique preferences, anticipate needs and provide tailored solutions.
• Develop current Sales force status, review capabilities, and make recommendations.
• Onboard, classify and maintain detailed client profiles in accordance with GDPR and UAE Data Protection Laws.
• Collaborate with Sales & Marketing teams to develop the annual event calendar and events.
• Lead the refinement of business intelligence tools to improve client journey and internal reporting.

To apply for the role, it is necessary to have the following experience;

• Minimum 10 years of exclusive experience with well-known luxury brands. Either working for a luxury developer in a similar role or for a luxury fashion/ watches and jewellery maison in a leadership role with a focus on customer service and building CRM capabilities.
• Demonstrated leadership experience; must have scaled or managed teams
• Unwavering focus on customer experience.
• Strong network of UHNWIs and well connected with them.

Please note, this is not a sales role.