Job vacancy IT Helpdesk Specialist

Our client is a well-established solutions provider especially for the industrial and manufacturing businesses. They helped various business to run their operations in the most efficient, safe and sustainable way.

Responsibilities:

• Performs the installation of personal computers, external and internal peripherals, operating systems, and the appropriate software approved by the IT Department
• Analyses, diagnoses, and resolves situations that are abnormal to the running of a personal computer as they relate to the hardware, operating systems, or the general application software installed.
• Basic LAN and WAN network troubleshooting and repairs.
• Manage a variety of computer equipment including computer terminals, printers, modems, personal computers and data communication equipment.
• Determine source and nature of personal computer malfunction using diagnostic and application software.
• Facilitate the day-to-day operations of the IT Department Help Desk by scheduling maintenance and maintaining proper back-ups for important data on certain clients.
• Assist in the execution of IT policies and procedures necessary to maintain efficient and secure operations of the holding's computer system.
• Manage and follow up all IT assets requests
• Provide technical support for the remote users using remote applications
• Ability to work in a team environment or independently with general guidelines and minimal supervision
• Providing on-site cyber security, Network and services that include on-site and remote consulting, troubleshooting, implementation, assessments, and other related tasks as identified
• Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support
• Support with the Integrated Manufacturing Operations Management (iMOM) system backups and updates and providing some level of cyber security.

• Bachelor's degree in a computer related field such as Computer Science, Computer Systems, Computer Engineering, Telecommunications, Process Control, Electronics or in lieu of degree 8+ years working with Networks, IT or OT Security.
• Preferably someone from manufacturing/industrial domain with some familiarity in manufacturing systems.