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- Senior Service Manager - Channel Operations
Job vacancy Senior Service Manager - Channel Operations
Announced
20 April, 2024
Job Type
Employee
Job Status
Full Time
Job Title
Senior Service Manager - Channel Operations
Job Presentation
My client is a pioneering company at the forefront of global connectivity solutions. Their innovative technologies are reshaping the way we connect and communicate, transcending geographic boundaries. With a vision for a more connected world, they are dedicated to providing reliable, high-speed internet access to even the most remote and underserved areas, bridging the digital divide. Their commitment to sustainability is reflected in their efforts to create a more sustainable and accessible future through satellite technology.
- Exhibit dedicated commitment to managing a crucial regional and strategic partner, characterized by high revenue, complexity, and a global presence.
- Apply data analysis expertise to assist in the interpretation and creation of internal metric reports for Senior Leadership.
- Possess extensive reporting proficiency across various platforms, such as PowerBi and Grafana, which can be leveraged both internally and externally in response to specific partner needs.
- Provide leadership and guidance to virtual account teams aimed at enhancing the overall customer experience.
- Be ready to step in and cover for Service Management Leadership when necessary.
- Additionally, collaborate closely with internal stakeholders and partners to develop a customer experience model.
- Possess over 5 years of professional experience in the Satellite and Telecommunications industry.
- Proven track record of successfully establishing and cultivating customer relationship experiences and governance frameworks.
- Extensive background in Satellite Communications and Telecommunications.
- Proficiency in data analysis and experience with analytical tools like PowerBi and Grafana.
Reference number
JN-092023-6196616
Valid Till
20 Aug, 2024 (108 days left)
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JOB BY
Michael Page
Office No.202, Al Fattan Currency House Tower -1, Dubai International Financial Centre (DIFC), PO Box 506702 Dubai, United Arab Emirates
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+971 4 709 0300
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